Delivery & Return Policy

Delivery Policy

• Order Processing:

  • Ready Stock Items: Delivered within 3-7 business days after order confirmation.

  • Pre-Order Items: Delivered within 7-14 business days (subject to supplier timelines).

  • Orders are processed Monday-Friday, excluding public holidays.

• Tracking & Delays:

  • Tracking number will be emailed once your order ships.

  • Delivery timelines may extend due to public holidays or unforeseen logistical disruptions.

  • Customers will be notified proactively if delays occur.

• Return

  • All sales are final. We do not accept returns or offer refunds for change of mind.

  • Products are carefully inspected and quality-checked before dispatch.

• Damaged/Missing Items:

  • Report issues within 48 hours of delivery.

  • Provide photos of damaged packaging/products for swift resolution.

Defective or Incorrect Items

1. Eligibility for Return:

• Defective items (e.g., manufacturing flaws, non-functional).

• Wrong items shipped in error by Dalmax.

2. Reporting & Return Process:

• Report the issue within 3 days of delivery via email to dalmax.hardware@gmail.com

• Return the item within 7 days of receiving it.

• Item must be unused and in original packaging.

3. Resolution:

• For Defective/Wrong Items:

  • We’ll cover return shipping costs ( Verified Defect ).

  • After inspection, we’ll arrange or ship a correct replacement.

• If No Issue Found:

  • The item will be returned to you, and you will bear both outgoing and return shipping fees.

Important Notes

• Proof of defect/error (e.g., photos/videos) may be requested for verification.

• Policy updates will be reflected on our website.

Contact Us
For defective/wrong item claims or delivery inquiries:
📧 Email: dalmax.hardware@gmail.com
📞 Phone: HQ: (+603) 5525 5777